Frequently Asked Questions

ORDERS AND PAYMENTS

How do I place an order?

You can order online or at one of our stockists. Find your nearest store using our stockist locator.

Why won't the site process my payment?

Please ensure that the billing address matches the address to which your chosen card is registered, the payment will not go through if this is not the case.

Which payment options to you accept?

We accept Paypal, Visa, MasterCard, Maestro and Delta cards.

Do I have to create an account to place an order?

No, you can check out as a Guest if you would prefer not to set up an account.

I can't log in to my account help?

If you have forgotten your password, you will be prompted to enter your email address and you will be sent instructions on how to change your password.

DELIVERIES AND RETURNS

► When will my delivery arrive?

Orders placed before 3pm Monday to Friday in the UK will be delivered the next working day. Orders placed on a weekend or bank holiday will be processed the following working day.

DPD will provide parcel recipients with a one hour delivery window, notified by SMS and email, so they don't have to wait in all day.

To see our full delivery and returns policy click here.

► Do I need to be able to sign for my delivery?

All of our parcels are delivered by DPD and they offer a range of in-flight delivery options. You can choose to have your parcel delivered and signed for to your home, work or a nominated neighbour if you know you are not going to be in. You can also have the parcel left in a specified safe place or collect the parcel from your local DPD Pickup Shop.

Do you deliver to BFPO addresses?

Unfortunately at present, our courier cannot deliver to BFPO addresses.

Do you deliver to businesses?

Yes. We will deliver to a delivery address of your choice. You will need to select a different delivery address when completing your order.

Can I cancel an order I have made online?

If you need to cancel your order, please contact our Customer Services Team

I have received the wrong item in my order?

If the product you have received is not what you were expecting please raise a Returns Request online.

Do I need to be able to sign for my delivery?

All of our parcels are delivered by DPD that require a signature upon delivery. They will leave a card if you were not available for delivery and you will be able to rearrange a more convenient time.

How much do you charge for delivery?

For a full breakdown of our delivery options and charges click here

How do I return an item?

Please view our Delivery & Returns Policy by clicking here

How long do I have to return an item?

You have 30 days from day of receipt to return the item.

I have received a faulty or damaged product what do I do?

Please contact our Customer Services Team who will be happy to assist you.

Is your website secure?

Yes, our website privacy policy can be found here.

Need to know something else?

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Weatherbeeta heritage, quality & innovation...

For over 35 years WeatherBeeta has embarked on a brand mission to create high quality, comfortable, innovative and durable protection for horses & dogs. WeatherBeeta is a pioneer in the industry being one of the first to use synthetic material in horse rugs and dog coats. WeatherBeeta’s experience, technology, design and quality have made us a global brand that horse and dog owners love and trust.

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