Shipping & Returns

SHIPPING AND DELIVERY - UK

We hope you love shopping with WeatherBeeta. Here are our delivery policies to help make sure we meet your expectations.

All orders processed in our warehouse are shipped via DPD or DHL.

Shipping and Delivery charges are subject to change and are determined when you place your order.

We offer free standard UK delivery on all orders over £75*. Please see delivery options by region:

*Sorry, we do not deliver to the Isle of Man, Scilly Isles, Shetland Islands or Channel Islands including (Jersey and Guernsey) at this time.

STANDARD UK DELIVERY (ENGLAND, WALES, SCOTLAND – EXCLUDING SCOTTISH HIGHLANDS & ISLANDS**)

Orders placed before 3pm Monday to Friday in the UK will be processed within 1-3 working days and will then be delivered the next working day following that. Delivery is £5.99. If you want to guarantee next day delivery, you may select this service at checkout for £7.99.

Orders placed after 3pm Monday to Friday in the UK or on a Saturday, Sunday or Bank Holiday will be processed within 1-3 working days, and will then be delivered the next working day and will cost £5.99.

We offer free standard UK delivery on all orders over £75*.

DELIVERY TO SCOTTISH HIGHLANDS & NORTHERN IRELAND

Orders placed before 3pm Monday to Friday will be delivered within 1-3 working days. Orders placed after 3pm Monday to Friday in the UK or on a Saturday, Sunday or Bank Holiday will be processed within 1-3 working days, and will be delivered within 1-2 working days. Delivery will cost £5.99.

We offer free standard UK delivery on all orders over £75*.

*Sorry, we do not deliver to the Isle of Man, Scilly Isles, Scottish Highlands & Islands**, Channel Islands including (Jersey and Guernsey)or BFPO locations currently.

Please see delivery options by region:

STANDARD UK DELIVERY (ENGLAND, WALES, SCOTLAND – EXCLUDING SCOTTISH HIGHLANDS & ISLANDS**)

Orders placed before 3pm Monday to Friday in the UK will be processed within 1-3 working days and will then be delivered the next working day following that. Delivery is £5.99 for orders under £75.

*If you want to guarantee next day delivery for orders placed before 3pm, you may select this service at checkout for £7.99.

Orders placed after 3pm in the UK (or on a Saturday, Sunday or Bank Holiday) will be processed within 1-3 working days and will then be delivered the next working day and will cost £5.99 for orders under £75.

DELIVERY TO SCOTLAND & NORTHERN IRELAND

Orders placed before 3pm Monday to Friday will be processed within 1-3 working days and will be delivered within 2-3 working days. Delivery will cost £5.99 orders under £75. Orders placed after 3pm (or on a Saturday, Sunday or Bank Holiday) will be processed within 1-3 working days and will be delivered within 2-3 working days. Delivery will cost £5.99 orders under £75.

**The Highlands and Islands region of Scotland in this directory includes Aberdeen, Dornoch, Dunkeld, Elgin, Inverness, Islay, Isle of Skye, Kintyre, Mull, Oban, Orkney, Shetland and Strathpeffer.

DELIVERY TO REPUBLIC OF IRELAND

Orders placed before 3pm Monday to Friday will be delivered within 1-3 working days. Orders placed after 3pm Monday to Friday in the UK or on a Saturday, Sunday or Bank Holiday will be processed within 1-3 working days, and will be delivered within 1-2 working days. Delivery will cost 10 €

Alternatively - Republic of Ireland customers can visit our European storefronts via www.weatherbeetaeu.com for Euro pricing.

SHIPPING & DELIVERY - REST OF EUROPE

We deliver to France and Germany from their respective websites and standard delivery is 5-10 working days at 10 €. Austria standard delivery is 5-10 working days at 16 € (via our German website).

www.weatherbeetaeu.com/?lang=de (Germany & Austria)

www.weatherbeetaeu.com/?lang=fr (France)

We also deliver to Belgium, Netherlands, Denmark, Italy, and Sweden via our European websites standard delivery is 5-10 working days at 16 €:

www.weatherbeetaeu.com/?lang=en

SHIPPING AND DELIVERY - BRITISH FORCES WORLDWIDE

PLEASE NOTE: At this moment in time, we are unable to deliver to BFPO locations.

CUSTOMS AND DUTY

The customer is responsible for the importation of products into their country and must obey the regulations set by that country. Additional charges for customs clearance are the customers’ responsibility.

RETURNS

We’re still here for you around the clock with all our usual delivery and payment options! Plus, if for any reason you are not satisfied, we will gladly accept your timely return of unused, unwashed, or defective merchandise. Returns are free of charge in the UK (England, Wales, Scotland – excluding Scottish Highlands & Islands) – just follow our returns policy below to get started!

Our returns deadline for orders is 30 days from order date.

We want you to be completely happy with your WeatherBeeta order. If for any reason you are not satisfied, we will gladly accept your timely return of unused, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective.

Returned merchandise should include the packaging and tags and be in the same condition as when it was received. If your product is in a saleable condition with its original labels and packaging, we’re happy to offer a full refund on your product.

Please use the original or another shipping box/packaging when returning items such as footwear.

Please note: Upon assessment of the returned item, if the item is deemed unsaleable, you will be contacted by our Customer Service team to advise of this. It is then your decision as to whether or not you receive the item back from ourselves. To ensure that your item is suitable for a refund, please ensure there is no dirt, water, or large amounts of hair left on the item.

If you are returning a Faulty Item, the above section on the condition of returned items still applies under the Health and Safety at work Act 1972. Please see the Our Warranty page for more information.

Korsteel Bits - please note, we are unable to accept returns for Korsteel Bits ordered online if the item has already been used unless the Bit is defective.

HOW TO RETURN AN ITEM

We have made the returns process as easy as we can - simply use our online returns request form to let us know what you're returning and why.

You will need your logins details (if you ordered using an account), or your Order Number (which you will find on your order confirmation email or on your delivery note in your parcel, the order number will be under purchase reference and will contain only numbers) and Email Address (if you placed your order as a Guest).

Once you have logged in, you will need select the item(s) that you wish to return, and complete the required fields; such as Reason and Package Condition.

After submitting the request, you will receive further instructions from DPD which will include your returns label. Follow the instructions on the email and return your item to your closest DPD pick up point.

Please note: Unfortunately we cannot exchange products for a different item. If you have ordered the wrong item or size and wish to exchange for a different size or colour, then please follow the standard returns process for requesting a refund and then place a new order on the website.

Returns are free of charge in the UK (England, Wales, Scotland – excluding Scottish Highlands & Islands) when you follow our returns process outlined above. Please use the link below to start the returns process. Please note, if you choose to return items using another method, any associated costs will be at your own expense and will not be refunded.

We will process your refund within 14 days of receiving the returned goods.

To request a return, please follow the below link: (please note, if you ordered as guest, you will need to complete the fields on the right hand side of the link below. If you logged in with an account, please complete the left side).

Online returns request form

RETURNS FROM JERSEY, GUERNSEY, NORTHERN IRELAND, REPUBLIC OF IRELAND, SCOTTISH HIGHLANDS, FRANCE OR GERMANY

We cannot cover return postage costs for customers in Jersey, Guernsey, Northern Ireland, Republic of Ireland, Scottish Highlands, France and Germany, which includes any initial delivery costs, if there is nothing wrong with the item you have ordered, we can only refund the cost of the item itself. For faulty or damaged items, or if you have received the wrong item, we will cover any of your postage costs to get the item back to us.

Please post your return to:

WeatherBeeta B2C Returns
Unit 5
Shipton Way
Express Business Park
Rushden
Northamptonshire
NN10 6GL

We will process your refund within 14 days of receiving the returned goods.

Please note: Unfortunately we cannot exchange products for a different item. If you have ordered the wrong item or size and wish to exchange for a different size or colour, then please follow the standard returns process for requesting a refund and then place a new order on the website.

REPLACEMENTS AND EXCHANGES

If the item you have received is faulty or damaged, or if you have received the wrong item, then please follow the standard returns process to get the item back to us. We will be happy to send out a replacement product and cover the cost of postage.

Unfortunately we cannot exchange products for a different item. If you have ordered the wrong item or size and wish to exchange for a different size or colour, then please follow the standard returns process for requesting a refund and then place a new order on the website.

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